CRM Front Desk Assistant

1 day ago

Johannesburg, South Africa Ithemba Property Management Pty Ltd Full time

**JOB** **PROFILE** **SUMMARY** **INFORMATION**

**Role** **name**:CRM Front Desk Assistant

**Department**:CRM Department

**Reporting** **to**:CRM Manager

**Job** **purpose**:To support internal and external customers by providing Customer Service and

Administrative assistance for the CRM department.

**KEY** **PERFORMANCE** **AREAS** **AND** **ACTIVITIES**

**Key** **performance** **areas: Job** **output**:
1. Customer Service
- Perform daily walk-throughs of the entrance and reception areas to ensure they are tidy and presentable.
- Identify and report areas that need cleaning or attention at the start and end of each business day.
- Greet and assist walk-in tenants in a professional, polite, and courteous manner, providing advice and guidance related to their inquiries.
- When necessary, escalate queries to the appropriate CRM (Customer Relationship Management) staff member.
- Answer phone calls using the Ithemba CRM greeting promptly and professionally.
- Address tenant queries over the phone, ensuring their issues are resolved or escalate to the relevant department as needed.

2. Administrative
- Verify tenant codes on the CRM Property Management system and assist tenants with processing payments on the speed point system.
- Ensure that the correct tenant code and payment amounts are entered daily.
- Print payment arrangement forms for tenants, provide guidance on how to complete the forms, and check the accuracy of information entered against the CRM system.
- Print notice to vacate forms for tenants, guide them on how to fill them out, and verify that the information matches the relevant CRM system.
- Maintain and update records of completed documents such as fingerprint enrolment forms and payment slips.
- Submit the organized records to the relevant departments on a weekly basis.
- Assist management and staff with ad-hoc requests such as preparing reports or responding to various administrative needs.

**Qualifications**:NQF level 4 essential

**Functional** **experience**:6 months experience in office reception or customer service or similar essential

**Generic** **competencies**:

- Service delivery
- Written and verbal communication
- Problem solving
- Interpersonal skills
- Intrapersonal skills

**Job Type**: Permanent

Expected Start Date: 2024/11/25

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