Concierge Partner

5 days ago

Cape Town, South Africa Consilio LLC Full time

Overview:
**About the Company**:
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.

**About the Team**:
**Responsibilities**:
**What You’ll Do**:
Qualifications:
**Who We’re Looking For**:
The ideal applicant for this position has/is the following:

- **EDUCATION**
- Bachelor’s degree or similar certification (any discipline).

- **LANGUAGE**
- Multilingual in English AND at least one of the following: German/Mandarin/Cantonese/French/Spanish.

- **APTITUDE**
- Digital Literacy - ability to find, evaluate and clearly communicate information through multiple mediums.

- **EXPERIENCE**
- At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles.
- Operating Systems - Windows and Mac.
- Microsoft 365 - Office (Excel, Word & PPT), Visio and Sharepoint.

- **CUSTOMER SERVICE SKILLS**
- Strong communicator - both written and verbally.
- Active listener - gains knowledge while engaging with the speaker.
- Team player - capable of working independently or collaboratively with colleagues as situations arise.
- Flexibility - to adapt to regional communication styles.
- Patience & Empathy - when supporting clients of varying technical proficiency.
- Client advocacy - when collaborating with other teams or when providing the client with status updates.

- **LOGICAL THINKING SKILLS**
- Problem Solver - capable of identifying issues and communicating resolution steps clearly.
- Assessor - can identify scenarios that require escalation to either Concierge Leadership or other teams.

- **EXTRA CREDIT FOR**
- Previous experience in eDiscovery industry.
- Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX.
- Previous experience with user access systems such as ActiveDirectory and Azure.
- Existing Consilio employees with at least 1 year tenure.

**What Shift You’ll Work**

Tuesday to Saturday 4pm to 1am SAST.

**What We Offer**

- Office working environment.
- Relativity Review Management Specialist certification (RRMS)
- Sightline Administrator certification.
- Brainspace Administrator certification
- BlackOut User certification
- Paid-time off (PTO).
- Employee Appreciation (Bonusly) and Referral Reward Programs.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

LI-ML1

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