Concierge South Africa

1 week ago

Cape Town, South Africa Tourlane GmbH Full time

**EMBRACE THE WORLD: HOP ON YOUR NEXT ADVENTURE WITH US**

We are a lively and diverse team, founded by our CEO Julian Weselek in 2016, currently active in the DACH region and France. Our ambition is to become the leading travel company for authentic, customized, multi-day trips while being mindful of our planet: we are the first travel company in the EU to set near-term carbon reduction targets approved by the Science Based Targets initiative (SBTi): this is an imperative step toward decarbonization. We are and always will be driving the change in the travel industry for a better tomorrow.

**DESTINATION? THE WORLD**

We are discoverers. We are believers in the life-changing power of travel. On our journey we've built the amazing team that we have today - a team that sets the ambition to be remembered for building the future of travel, for consistently changing the norms of the industry and, simply, for staying true to our passion for bringing together the cultures of the world.

**What is the role about?**
- You will act as the point of contact for Tourlane travelers who need assistance or information while traveling to Namibia/ South Africa.
- You will proactively get in contact with Tourlane travelers and provide information through call or chat according to customer needs.
- You will inform our travelers about the newest attractions, local culture and provide valuable tips that make the customer journey more exciting and unforgettable.
- You will handle the introduction and sale of all additional activities and excursions to further improve our traveler's local experience.
- You will work along with our local travel partner and Tourlane team in the Berlin office to provide regular updates and feedback, to further enhance the travelers experience in the destination.

**What will you need to be successful?**
- You are either a local living in Namibia or South Africa or a non-local who has a valid visa to work in the Namibia or South Africa.
- You are self-motivated, proactive and able to work independently but also get along with the team.
- Experience as a butler or concierge is an advantage, or any experience in sales in the hospitality industry.
- You are good at sourcing information online of the latest and most talked about tourist attractions, sights, shopping places, coffee shops, restaurants, nightlife etc.
- You have a service-oriented mindset and are capable of making every guest feel valued.
- You process good spoken and written English. Speaking German or French would be a big plus but not mandatory.

**YOU ARE THE WORLD**
- Employment via local contract
- Working laptop and cell phone provided
- Cell phone allowance on reimbursement
- 100% remote working
- 1-year limited contract, extendable

**_Sounds interesting? _**_We are excited to get to know you_
- Data privacy policy_._

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