Collector / Accounts Receivable

2 weeks ago


Gauteng, South Africa SoluGrowth (Pty) Ltd. Full time

Collecting on outstanding AR invoices
- Prepare and maintain an accurate AR aging report/ledger with notes on status of payments
- Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner
- Collaborate with the billing team and finance teams as required
- Reconciling outstanding issues on customer accounts
- Quarterly review of Bad debt risk and escalation to account management teams
- Quarterly meeting with regional controllers for support on escalations and query resolution
- Track and ensure completion of critical requests
- Collaborate as needed with other leads to ensure all queries / escalations are closed off
- Provide accurate feedback to requestors; communicate the root causes, trends, and solutions
- Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded
- Identify, support & drive process improvement initiatives (to work methods, processes & systems)
- Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings
- Build & maintain good professional relationship with client and team members
- Other ad-hoc projects/reports and request
- Excellent written and verbal communication abilities (English); ability to communicate independently with client, build strong client relationships
- Ability to investigate & solve queries from customers with internal stakeholders
- Ability to prioritize and manage expectations
- A keen eye for detail
- Process Oriented
- Ability to work independently & multitask
- Relevant Diploma / Degree (Accounting, Finance)
- Experience in Financial administration and Accounts Receivable (Billing, collections etc.)
- 3+ years Accounts Receivable experience
- Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required
- Pro-active problem solver; always searching for process improvement opportunities
- The ability to take initiative and ownership of own work
- High level of honesty, accuracy, confidentiality, and dependability



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