Insurance Consultant
2 weeks ago
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Santam Operations, Commercial Contact Centre have career opportunity available for Insurance Consultant base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Dealing with general insurance and policy specific enquiries;
- Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
-
Insurance Consultant
1 week ago
Johannesburg, South Africa Santam Insurance Full timeJob title : Insurance Consultant Job Location : Gauteng, Johannesburg Deadline : October 30, 2025 Quick Recommended Links Jobs by Location Job by industries What will you do? Santam Operations, Commercial Portfolio Management have career opportunities available for Insurance Consultants base in Johannesburg Hill On Empire, Parktown . The insurance consultant...
-
Insurance Consultant
5 days ago
Johannesburg, South Africa Santam Insurance Full timeStay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more. Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Johannesburg...
-
Insurance Consultant
3 weeks ago
Johannesburg, South Africa Santam Insurance Full timeStay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Operations: Commercial Portfolio Management has a position available for an Insurance Consultant who will be based in Johannesburg (Hill On Empire, Parktown) . The insurance consultant role is focused on providing an...
-
Insurance Client Services Consultant
1 week ago
Johannesburg, South Africa Santam Insurance Full timeSantam Insurance is hiring a Client Service Consultant based in Johannesburg. This role focuses on providing excellent service to clients through inbound and outbound calls, while meeting service level agreements and administrative tasks. Ideal candidates will have a matric qualification and at least 2 years of experience in short-term insurance, along with...
-
Commercial Insurance Consultant
6 days ago
Johannesburg, South Africa Santam Insurance Full timeA leading insurance provider in Johannesburg is looking for an Insurance Consultant to provide comprehensive service and support to brokers. The ideal candidate must have a minimum of 3 years’ experience in short-term insurance and hold essential qualifications like Matric and FAIS credits. Opportunities include servicing broker requests and dealing with...
-
Insurance Consultant
5 days ago
Johannesburg, South Africa Santam Insurance Full timeStay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. Santam Operations, PLCC have career opportunities available for Insurance Consultants base in Hill On Empire, Parktown (Johannesburg) . The insurance consultant role is focused on providing an end-to-end service and support to...
-
Insurance Sales Agent
1 day ago
Johannesburg, South Africa Kraft Insurance Brokers Full timeAn Insurance Brokerage in Observatory Johannesburg is looking for a motivated sales consultant to sell short-term insurance on a R 5000 basic salary plus uncapped commission. Must have: - Matric, RE1 and at least 120 credits. - Self disciplined - Preferably own laptop and reliable vehicle - Previous sales experience a must - Money hungry and target...
-
Insurance Consultant
2 weeks ago
Johannesburg, South Africa Sanlam Full time**What will you do?** - Santam Operations, **Commercial Contact Centre** have career opportunities available for **Insurance Consultants** base in Johannesburg(**Hill On Empire, Parktown**). The insurance consultant role is focused on providing an end-to-end service and support to brokers. **What does Insurance Consultant do?** - This role is focused on,...
-
Insurance Consultant
4 weeks ago
Johannesburg, South Africa Sanlam Full timeOverview Santam Operations, Commercial Portfolio Management have career opportunities available for Insurance Consultants based in Johannesburg Hill On Empire, Parktown . The insurance consultant role is focused on providing an end-to-end service and support to brokers. What does Insurance Consultant do? This role is focused on, but not limited to; servicing...
-
Underwriting Consultant
4 weeks ago
Johannesburg, South Africa Santam Insurance Full timeJob details Job title: Underwriting Consultant Job Location: Gauteng, Johannesburg Deadline: December 04, 2025 What will you do? The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisions...
