Digital Account Director

**Overview**

The principal role of the Digital Account Director is to manage the development and delivery of high calibre digital solutions for our Corporate Communications business through the digital project managers within your team ensuring they are clearly defined, well managed and delivered to time, scope and budget. This role will be remote from South Africa

Working closely with the design, development and account teams, you will be defining the solution to meet our clients’ requirements, managing the project delivery schedule and budgetary estimates, and driving the programme of work from inception through to successful delivery; ensuring projects are delivered on time, to budget and to high levels of client satisfaction.

You will also be responsible for mentoring and managing Digital Project Managers and Junior Project Managers and delegating work to these individuals in your team and ensuring they deliver quality solutions and excellent service.

This role will suit a self-motivated individual who wants to make a real difference in their role - both to enhance their career and skills, and to deliver award winning, innovative projects for global brands. It will require an organised mind, digital expertise, great people skills and real attention to detail.

**Key Responsibilities**

Project management

Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team along the following guidelines:
Directly managing large scale or complex solutions

Working closely with the Head of Digital Strategy on new solutions to ensure we have a clear scope of work, budget and schedule for these projects which can be handed to a DPM or JDPM for delivery. This will require direct involvement through the discovery stage and leading the definition stage of these projects

Overseeing the day to day requests that come into your team from clients for support, maintenance and general queries and updates and ensuring your Project team deliver these

Successfully ensuring that projects delivered by your team are to scope, schedule and budget by:
Working with internal teams to interpret the client’s brief and work with the teams to create a digital solution that will meet the client’s needs;
Developing a set of clearly defined deliverables for each project including comprehensive project documentation including project schedules, requirements documents, functional specifications and project schedules;
Proactively managing the scope, timings and priority of projects managing all timescales and internal and external resources to ensure these don’t deviate from agreed schedules;
Ensuring quality assurance is applied to all of the delivered projects

Proactively identifying and managing project problems and risks and providing effective solutions to address them;
Coordinating and managing the work required across clients to deliver the projects such as shared library updates

Successfully liaise and co-ordinate suppliers, completing the briefing process and ensuring that all work meets Black Sun’s quality standards.

Team management:
Overseeing the booking of resources across the whole digital team - and ensuring that your team have booked in resources in advance

Ensuring that the status report and project schedules are always up to date and accurate and that the wider team has a good understanding of the required deliverables for the next 2 weeks

Ensure that your team follow our documented processes and procedures, without exception, and use all of our templates in delivering client work

Mentor and managed assigned team members, helping them to develop their skills and career; and

Manage and liaise with team members on a day to day basis, proactively providing support, guidance and advice to ensure that service and quality standards are maintained

Client relationship management and development:
Own the project level relationships with your clients, whilst recognising that the day to day communication may be between the client and members of your team

Lead client meetings and conference calls especially the key ‘gates’ between stages of the project

Deliver exemplary client services at all times helping to ensure we maintain high levels of client satisfaction and continually seek ways to exceed clients’ expectations. We would also expect that you would be able to handle difficult or sensitive enquiries or problems with tact and diplomacy.

Conduct reviews of our client work and identify any cross sales and upsales opportunities

Commercial responsibilities

Ensure budgetary estimates are produced and client sign off secured for all projects;
Manage the financial risk of projects by adhering to all financial working practices and processes including creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets;
Ensure that no work outside the sc