Group Manager

2 weeks ago

Milnerton, South Africa WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

An exciting opportunity for a Group Manager - Operations Night Shift has just become available in our US Insurance Campaign. We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Team Leaders to create a customer centric and high performance culture through effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

WHAT YOU'LL BE RESPONSIBLE FOR
- Operational Delivery
- Deliver Contractual & Commercial Performance
- People Management
- Create a High Performing, Highly Engaged Team
- Stakeholder Management
- Build Excellent Relationships, Internally & Externally, at all Levels
- Compliance & Governance
- Ensure Compliance to all Relevant Process & Regulatory Standards
- Innovation
- Drive Continuous Improvement & Create Value

OUR EXPECTATIONS OF YOU
- As part of the senior management team of our Night Shift Insurance campaign, you lead a team of operational leaders.
- You are customer & client facing & strive to deliver excellent customer experience
- You drive continuous improvement experiments through your team & harvest ideas
- You manage costs & profitability through all available commercial levers
- You drive the Company culture through effective communication, by continuously displaying the Company habits & behave as a role model leader
- You develop your people through effective coaching, performance management & drive a recognition culture
- You support your operations colleagues to exceed client expectations on all levels at all times
- You have robust & honest performance & behavioural conversations
- You drive compliance in everything you do
- You are emotionally aware of yourself & others.
- You handle your interactions with authenticity, empathy & professionalism

**Qualifications**

**Qualifications**:

- Matric Relevant Tertiary Education (preferred)
- 3+ Years experience as a Contact Centre Team Leader / Operations Manager
- Previous Insurance Experience (preferred)

  • Group Manager- Bulk Recruitment

    2 days ago

    Milnerton, South Africa WNS Full time

    Group Manager: Recruitment The Group Manager in Recruitment is responsible for ensuring that the recruitment requirements met for the bulk department. - Supervising the recruitment team, recruiters, screeners and assessors - Manage the numbers that are recruited daily - Ensure that the recruitment process is followed and ensure that the system, Smart...

  • Group Manager- Bulk Recruitment

    2 days ago

    Milnerton, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Group Manager

    2 weeks ago

    Milnerton, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Group Manager

    2 days ago

    Milnerton, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Catering Manager

    1 day ago

    Milnerton, Western Cape, South Africa Tsebo Solutions Group Full time R600 000 - R1 200 000 per year

    About UsWe're looking for a Catering Manager who can turn events into culinary masterpieces. From intimate gatherings to grand celebrations, you'll manage every detail—menu planning, team coordination, and flawless execution.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and...

  • Catering Manager

    3 weeks ago

    Milnerton, South Africa Tsebo Solutions Group Full time

    Catering Manager - B&I Join to apply for the Catering Manager - B&I role at Tsebo Solutions Group Duties & Responsibilities Take full responsibility and management of the unit Need to be able to work in a demanding environment Setting and management of service delivery standards Lead, motivate, train and develop a team of staff Implement and maintain...

  • Service Controller

    19 hours ago

    Milnerton, South Africa MFP Office Automation Group Full time

    Direct message the job poster from MFP Office Automation Group MFP Office Automation Group is a leading South African supplier of copiers, printers, telecommunications, and CCTV equipment to businesses nationwide. Renowned for excellence, the company has earned multiple awards, including Platinum Yeastar Telephone System Dealer (2022, 2023, 2024) and Top...

  • Service Controller

    3 days ago

    Milnerton, Western Cape, South Africa MFP Office Automation Group Full time R200 000 - R400 000 per year

    Company DescriptionMFP Office Automation Group is a leading South African supplier of copiers, printers, telecommunications, and CCTV equipment to businesses nationwide. Renowned for excellence, the company has earned multiple awards, including Platinum Yeastar Telephone System Dealer (2022, 2023, 2024) and Top Olivetti Copier Dealer (2022 & With a trusted...

  • Cleaning Supervisor

    1 week ago

    Milnerton, South Africa Tsebo Group Full time

    **About Us**: We are currently seeking a Cleaning Supervisor to be based in Milnerton. The purpose of the Cleaning Supervisor is to supervise and oversee the daily workings of the organisation operations. Responsible to maintain a high-quality standard of organisations deliverables in line with hospital specific SLA’s and provide effective leadership for...

  • Management Accountant

    1 day ago

    Milnerton, Western Cape, South Africa Ntice Sourcing Solutions Full time R50 000 - R120 000 per year

    Our leading automotive client is seeking a qualified and drivenManagement Accountant / Financial Controllerto join their dynamicRetail Division, overseeing a portfolio of high-performing dealerships based in Milnerton. This is an exciting opportunity to become part of one of South Africa's largest independent automotive groups, with additional operations...