Senior Manager: Credit

**Senior Manager: Credit**
- Location: Nedbank, 135 Rivonia Road, Sandown, Sandton.- Closing Date- 22 November 2024- Career Stream- Credit Collections
- Leadership Pipeline- Manage Others
- FAIS Affected**Job Purpose**
- To manage stakeholders responsible to evaluate risk by ensuring credit assessment principles are adhered to achieve the departmental deliverables, as per Nedbanks' business strategy.**Responsibilities**:

- Adhere to agreed turnaround times without compromising validity and quality of assessment by complying to policies, procedures, processes and standards.
- Limit reworks by providing guidance and support to internal/external stakeholders.
- Manage and monitor individual efficiency and quality of output by conducting quality assurance/audits and analysing appeals and monthly statistics.
- Make correct credit decisions on a consistent basis first time round by complying to service level agreements.
- Upskill stakeholders by sharing knowledge on service offerings and client needs.
- Guide and support internal stakeholders through formal or informal knowledge sharing.
- Collaborate with external stakeholders through regular communication and feedback.
- Manage staff and resources through queue management by ensuring compliance to service level agreements/strategic objectives
- Identify challenges by conducting audits/spot checks and taking corrective action.
- Determine trends in team performance by analysing consolidated performance data and addressing deviances.
- Refine and enhance systems, processes and policies through participation in special projects.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Minimum Experience Level- 5 years experience in Credit Assessment and Banking- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Diploma
- Essential Qualification- B.Comm in Credit Management: Certificte in Retail Banking.**Technical / Professional Knowledge**
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Management information and reporting principles, tools and mechanisms
- Relevant Governance controls and regulatory knowledge
- Behavioural Competencies- Aligning Performance for Success
- Decision Making
- Building talent
- Business Acumen
- Driving for Results
- Delegation and Empowerment
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_