IT Help Desk Operator

**Overall Purpose of the Job**: Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required.May manage...

Overall Purpose of the Job:Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required.May manage the...

Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...

**Key Responsibilities**: - Troubleshoot hardware, software, and network-related issues. - Support user account administration tasks (e.g., password resets, access permissions). - Document support issues and resolutions in the ticketing system. - Escalate unresolved issues to appropriate IT staff in a timely manner. - Maintain an inventory of IT equipment...

Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...

To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service...

Our client seeks to hire professionals with at least 20 years of experience. The candidate should possess excellent management skills that allow them to organize the internal team to meet daily workloads and good communications skills to mentor the team and interact with clients. Strong IT skills will be valuable, but they are not a must-have. They will...

**SUPPORT DESK TECHNICIAN** As a Support Desk Technician, you will be responsible for supporting end-users on various IT related issues. You’ll provide remote support to users across the country to ensure that our clients are kept up to date with new releases and security patches. You’ll also work closely with the Product Management team and design...

**Business Unit**:Discovery Central Services **Function**:IT Service Desk Support & Administration **Date**:28 Oct 2025 - Discovery - IT Servicing / Technology Services Team Leader **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who...