Service Desk Agent Level 1

Overall Purpose of the Job:Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required.May manage the...

**Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Mandarin fluently **Duties**: -...

**Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Italian fluently **Duties**: -...

**Are you a dynamic individual with a passion for communication and a knack for speaking fluent German?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write German fluently **Duties**: -...

Overall Purpose of the Job:Provides a contact point for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems. May manage incidents to completionEnsures that optimum relations with...

**Business Unit**:Discovery Central Services **Function**:IT Service Desk Support & Administration **Date**:28 Oct 2025 - Discovery - IT Servicing / Technology Services Team Leader **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who...

Our client seeks to hire professionals with at least 20 years of experience. The candidate should possess excellent management skills that allow them to organize the internal team to meet daily workloads and good communications skills to mentor the team and interact with clients. Strong IT skills will be valuable, but they are not a must-have. They will...

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...

Qwerti is seeking an experienced Service Desk Manager to lead our Managed Services team in delivering world-class IT support to our clients. You’ll be responsible for ensuring that our service desk operates efficiently, meets performance targets, and consistently delivers outstanding customer experiences aligned with SLA and ITIL best practices. This is a...

Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...