Senior Specialist Insights and Analytics

2 weeks ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role purpose/Business Unit**:
As a Senior Specialist Insights and Analysis within the Postpaid Customer Value Management (CVM) Team, your role will require you to work closely with CVM commercial managers to assist with executing and analysing direct marketing campaigns, as well as to identify and present insights.

**Your responsibilities will include**:

- Advanced analytics in collaboration with CVM Experts, cross-functional and external teams to deliver predictive model driven customer insights and sales opportunities
- Time series analysis and forecasting of customer, product and direct marketing campaign performance for target setting and tracking purposes
- Design interim reports before they are productionalized in an enterprise reporting platform, to measure product and campaign performance, model accuracy and business impact
- Monthly product performance and impact measurement of the CVM team’s activities
- Collaborate with the applied machine learning team to incorporate machine learning outputs, into base marketing products and marketing campaigns to deliver more impactful commercial initiatives.
- Leverage existing relationships and forums to work closely with Data Scientists in Big Data Teams to deliver models that will generate new or enhance existing offers, propositions and recommendations.
- Periodic script and code reviews
- Lead, mentor Specialists: Analytics to grow their skillsets and data understanding
- Build and deliver commission and commercial models

**Must have technical / professional qualifications**:

- Matric essential and
- A relevant 3 year degree or 3 year relevant national diploma preferably in BSc, BCom, Engineering, Stats, etc
- Minimum of 5-8 years relevant working experience

**Core competencies, knowledge and experience**:
**Key Knowledge**:

- CVM, Campaign Management, Analytics, Direct Marketing, Big data or related field
- Financial Services, Telecommunications or Banking experience advantageous

**Key Skills**:

- Expert using SQL, Excel, Powerpivot, PowerBI, R, or similar tools
- Experience using Qliksense preferable
- Hypothesis thinking to guide exploratory data analytics efforts and identify customers insights and opportunities
- Automation experience advantageous
- Ability and skillset to present to large audiences up to EXCO level

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:20 February 2025**

The base location for this role is, **Vodacom Midrand Office**

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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