Technical Support Consultant

4 days ago

Cape Town, South Africa ATM Full time

**Job description**:
We’re looking for **Technical Support Agent** to join our dynamic support team. In this role, you’ll provide frontline support for hardware and software issues, primarily related to **POS (Point of Sale) systems**, while using **CRM** to manage customer queries.
- 1-2 years of experience in technical support or IT background
- 1-2 years’ experience within a BPO contact centre
- Provide excellent customer experience through technical support
- Strong troubleshooting skills with **hardware (e.g., receipt printers, tablets, scanners)** and **software**.
- Experience with **POS systems** (e.g. Square, Toast, etc.). will be a **PLUS**:

- Proficiency with **CRM**:

- Comfortable working in a **shift-based environment**, including weekends.
- Strong communication skills and a customer-first attitude.
- Ability to work independently and manage time effectively.
- Follow escalation procedures as required.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Proven troubleshooting skills, especially with new or complex issues
- Collaborate with team members to enhance customer experiences
- Retail or hospitality experience
- Passion for technology

The position requires flexibility to work in a **rotational shift environment**, including evenings, weekends, or public holidays

**Job Types**: Full-time, Permanent
Pay: From R10 500,00 per month

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: Up to R10 500,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Point of Sales: 1 year (required)
- Customer Service: 1 year (required)
- Technical : 1 year (required)

Work Location: In person

  • Technical Support and Onboarding Consultant

    1 week ago

    Cape Town, South Africa eKomi Holding GmbH Full time

    **eKomi - “The Feedback Company,**” is Europe’s first and biggest independent provider of transaction-based customer and product reviews. As a global Google-Partner with over 200 employees in over 40 countries. We have offices based in Berlin, London, Madrid, Los Angeles and Cape Town. As we expand our team we are on the look out for a German...

  • Technical Support Consultant

    1 week ago

    Cape Town, Western Cape, South Africa SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Sap Pre-Sales Consultant

    4 weeks ago

    Cape Town, South Africa Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Spinnaker Support has an immediate opening for a SAP Solutions Consultant to join our team in South Africa. The primary focus of a Solutions Consultant is to work collaboratively with the...

  • Technical Consultant

    2 days ago

    Cape Town, Western Cape, South Africa Embelo Full time

    About UsAt Embelo, we're dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses, combining technical expertise, South African spirit, and the latest in AI-powered services. One of those isInference Group, a...

  • Senior Technical Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Senior Technical Consultant Join a fast-growing international tech firm transforming Legal and Medical industries Cape Town Remote initially, then hybrid | Market-related salary About Our Client Our client is a global leader delivering cutting-edge technology solutions to the Legal and Medical sectors. With a strong focus on innovation, they provide Speech...

  • Senior Technical Consultant

    1 week ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Senior Technical ConsultantJoin a fast-growing international tech firm transforming Legal and Medical industriesCape Town Remote initially, then hybrid | Market-related salaryAbout Our ClientOur client is a global leader delivering cutting-edge technology solutions to the Legal and Medical sectors. With a strong focus on innovation, they provide Speech...

  • Associate Technical Consultant

    2 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Associate Technical Consultant Join a growing automation specialist supporting digital transformation across EMEA. Remote | R20 000 - R30 000 per month About Our Client A specialist provider of intelligent document transformation and smart automation solutions, partnering with leading technology vendors to streamline workflows, improve data quality, and...

  • Technical Consultant

    6 days ago

    Cape Town, South Africa Zeal HR Full time

    Job Description: Technical Consultant (Mechanical Engineer) Position Overview: We are seeking a skilled and motivated Technical Consultant with a Mechanical Engineering degree to join our team. As a Technical Consultant, you will be responsible for providing expert guidance and support to our clients in various industries, offering innovative solutions to...

  • Associate Technical Consultant

    2 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Associate Technical Consultant Join a growing automation specialist supporting digital transformation across EMEA. Remote | R20 000 - R30 000 per month About Our Client A specialist provider of intelligent document transformation and smart automation solutions, partnering with leading technology vendors to streamline workflows, improve data quality, and...

  • Junior Technical Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Junior Technical Consultant Join a Global Tech Company Delivering AI, Speech, and Workflow Solutions Cape Town Remote Initially, Hybrid Thereafter | Salary: Market Related About Our Client Our client is a global technology provider delivering transformative solutions across the legal and medical industries. With a strong international footprint and partners...