Supplier Data Operations Specialist

6 days ago

Johannesburg, South Africa NielsenIQ Full time

**About this Job**:
We are looking for a motivated professional to join our team and take ownership of **Retailer, eCommerce, and Vendor onboarding, engagement, and data compliance**. In this role, you will work closely with suppliers, analysts, and project managers to strengthen relationships, improve data quality, and ensure service levels are met. You will be responsible for managing a portfolio of countries and retailers, driving measurable improvements in how we receive and use data.

This is a great opportunity for someone who enjoys working at the intersection of **data, operations, and supplier engagement**, and who wants to make a direct impact on business outcomes.

** Responsibilities**:

- Monitor and report key performance indicators (KPIs), ensuring data receipt aligns with service level agreements (SLAs).
- Partner with data analysts to review KPIs and lead conversations with suppliers to drive improvements.
- Analyze data quality metrics and collaborate with suppliers to enhance accuracy and consistency.
- Identify new opportunities to improve retailer data quality and work with the operations strategy team to bring these opportunities to life.
- Build and maintain strong relationships with suppliers, acting as their main point of contact.
- Support onboarding activities, including data quality testing, format alignment, and timeliness expectations.
- Coordinate with local operations teams and project managers to finalize onboarding plans for new suppliers.
- Handle escalations and queries from retailers, ensuring timely resolution and clear communication.
- Contribute to system improvements, including SAP, transactional data handling, FTP/MFT setup, and retailer system changes.

** Qualifications**:

- Experience in business process modeling and data modeling concepts.
- Excellent analytical and problem‑solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint).
- Tech‑savvy, with exposure to different data and file formats.
- Ability to understand and interpret diverse data structures and mapping.
- General knowledge of ETL processes and systems.
- Fluent in English, with strong communication skills.

_ This position requires occasional travel to meet with suppliers and support onboarding activities._

** We Offer**:

- Work in a stable environment in a leading international research company.
- Opportunity to work with the biggest tech and durable companies.
- Access to learning platforms, mentorship programs and educational support to keep developing your skills.
- High level of projects & clients.
- Great, friendly atmosphere.
- Working in a multi-country environment.

** Additional Information**:
** Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

** About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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