National Contracts Manager

**Key Responsibilities**:
**1. National Contracts Management**:

- **Contract Management**: Oversee and maintain contracts with national clients, ensuring compliance with terms and conditions.
- **Client Liaison**: Act as the primary point of contact for national clients, addressing inquiries, concerns, and requests in a professional and timely manner.
- ** Collaboration with Internal Teams**: Work closely with internal teams to ensure that client expectations are met and services are delivered efficiently.
- **Client Satisfaction Monitoring**: Regularly monitor client satisfaction and proactively identify areas for improvement to enhance the client experience.
- **Relationship Building**: Develop and maintain strong relationships with key stakeholders within client organizations, fostering long-term partnerships.
- **Reporting & Performance Analysis**: Analyze contract performance and provide management with regular reports on client engagement, satisfaction, and areas for improvement.
- **Industry Awareness**: Stay updated on industry trends and best practices to ensure our services meet the evolving needs of national clients.

**_ Personal Assistant to the General Manager:_**
- **Calendar & Schedule Management**: Organize and maintain the General Manager’s calendar, arrange meetings, and manage travel itineraries.
- Meeting Coordination: Prepare agendas, take meeting minutes, and follow up on action items to ensure efficient execution.
- **Communication Management**: Draft, review, and manage professional correspondence, ensuring clarity and timeliness in all interactions.
- **Task & Project Coordination**: Track deadlines and assist in managing projects, coordinating cross-functional activities to ensure seamless operations.
- **Presentation & Graphic Design**: Create visually compelling presentations in PowerPoint and develop marketing materials and internal documents using Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other tools.
- **Document & Report Formatting**: Ensure that all reports, proposals, and documents meet branding and presentation standards.
- **Tech Support Coordination**: Collaborate with IT teams to resolve technical issues and ensure smooth digital workflow across the organization.
- **Stakeholder Engagement**: Maintain clear and effective communication with internal teams, clients, and external partners, fostering positive relationships while maintaining confidentiality.
- **Office & Logistics Management**: Coordinate office resources, supplies, and logistics for key meetings or events, ensuring operational efficiency.

**Qualifications & Requirements**:
**Education & Experience**:

- Qualification in Business Administration, Management, or a related field.
- Proven experience in contract management or a similar role, with a focus on national or corporate contracts.
- Experience in national or corporate contract management in a leadership or managerial role
- Experience in executive-level support, project coordination, or administrative roles, preferably in a fast-paced corporate environment.

**Technical Skills**:

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Strong working knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other design tools.
- Familiarity with contract management software, CRM systems, and project management tools.

**Soft Skills**:

- Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients and internal teams.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines simultaneously.
- Strong problem-solving abilities and a proactive approach to client management and internal coordination.
- Ability to work independently, take initiative, and thrive in a fast-paced environment.
- Travel & Flexibility:

- Ability to travel occasionally to meet with national clients, attend meetings, or participate in industry conferences.

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**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._