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Call Centre Team Leader

2 weeks ago

Morningside, South Africa Debt Solution SA Full time

Debt Solutions SA is seeking passionate and goal-oriented Outbound Call Centre Team Leaders to join our growing team at our offices based in

Cowey Park Centre, Essenwood

**We offer**:

- Basic Salary R6500 to R7000 ( Dependent on Experience)
- Achievable Commission
- Unlimited Earning Potential
- Job Types: Full-time, Permanent

**Working Hours**:

- Monday to Friday : 08:00am to 17:00pm
- Saturday: One Saturday a month ( Can be exempt once target is achieved)

**Responsibilities**:

- Ensure Client requirements are met inclusive of targets
- Meeting weekly and monthly KPI's and targets
- Effective management of Service Level agreement
- Dynamic Team Management
- Assisting agents to achieve set targets through
- Objection handling
- Script adherence
- meeting quality standards
- Coaching and development
- Mentoring
- Monitoring
- Sales tracking
- Adhere to call evaluation process

**Qualifications**:

- Matric qualification with English and Maths
- Cold calling or sales experience in a contact centre
- Minimum 3 years team leader experience in a call centre /banking/ financial environment
- Debt Review Experience advantageous

**Salary**: From R6,500.00 per month

Ability to commute/relocate:

- Morningside, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)