Technical Account Manager X 2

7 days ago

Durban, South Africa Dixie Recruitment Full time

**We are looking for two Technical Account Managers to join a growing team in the Fleet Management Industry. One will be based in Gauteng and the other in Durban.**:
**You should be a tech-savy professional with the ability to provide technical support, including Cellocator Hardware Products, Fleet Software, Mobile Applications, API Tools, Communication and network connectivity protocols and business knowledge and solution case studies to support the sales process and strengthen customer relationships.**:
**Minimum Requirements**
- IT Diploma or similar technical qualification
- 5 to 8 years’ business to-business experience in a client-facing technical support services role
- Relevant SaaS experience and IT proficiency
- Advanced customer service and technical support ability
- A high level of professionalism
- Ability to multi-task, strong attention to detail and self-motivation
- Solid technical background with hands on experience
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills

**Duties**:

- Timeous technical support to customers
- Manage the company’s relationship with the customers allocated to you with the absolute objective of customer retention through service excellence
- Retention and revenue growth
- Understand the customers’ business needs ensuring that the solutions deployed deliver on their expectations
- Assist in developing sound account strategies that clearly outline business goals, action plans and objectives to retain, grow share of wallet and secure lasting customer relationships
- Provide effective product training to both external customers and internal staff.
- Provide pre-sales support to the external sales team
- Provide developers with customer and market feedback
- Engage closely with Customer Services as a customer advocate to ensure speedy resolution of customer issues
- Engaging with internal Product Manager as a customer advocate on product roadmap discussions
- Assist Product Managers with field trial testing of new features and functionalities
- Project manage special projects as and when required and agreed with line management

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