Vp Operations and Customer Success

1 day ago

Johannesburg, South Africa Razor Labs Full time

**Key Responsibilities**:

- Strategically lead the deployment and operational management of cutting-edge mining technology projects, with a strong focus on hardware (sensors/IoT) and software solutions.
- Provide leadership and guidance to a team of project/account managers, ensuring high standards in execution, budget adherence, and on-time delivery.
- Forge and maintain strong relationships with executive-level stakeholders and General Managers across local and regional mining sites to ensure alignment with corporate goals.
- Develop and implement robust account management strategies to strengthen existing relationships and deliver exceptional service.
- Develop and implement account expansion strategies that drive market penetration and ensure sustainable growth.
- Recruit, develop, and lead high-performing local teams and contractors to support project execution and operational success.
- Drive significant expansion within the current customer base by identifying and leveraging upselling and cross-selling opportunities.
- Oversee large P&L responsibilities, ensuring optimal financial outcomes for account management activities.
- Negotiate and oversee contracts with key technology providers and integrators, securing favorable terms and establishing long-term partnerships.
- Negotiate and manage contracts, securing long-term benefits and partnerships with both existing and new clients.

**Requirements**:

- Proven Executive Leadership: Minimum of 15 years of experience in senior leadership roles within the mining or industrial sectors, focusing on operations, large-scale technology deployment, and customer success.
- Operational Expertise: Demonstrated success in leading complex, multi-million-dollar technology rollouts, particularly in IoT and AI-driven solutions, with a focus on driving operational efficiencies and ensuring long-term customer success.
- P&L Mastery: Strong track record of managing significant P&L portfolios, achieving financial targets, and ensuring the operational viability of large-scale projects.
- Growth-Oriented: Experience developing and executing land-and-expand strategies, identifying new growth opportunities within existing accounts, and driving substantial revenue growth through operational initiatives.
- Mining Industry Expertise: Deep understanding of the South African and broader African mining landscape, with proven experience navigating operational challenges and opportunities in the sector.
- Advanced Academic Background: An advanced degree in Engineering, Operations Management, Business, or a related field; an MBA is highly preferred.

**Additional Qualifications**:

- Visionary Leadership: A strategic thinker who can translate complex operational challenges into clear, actionable plans that drive customer success and support long-term growth.
- Negotiation Expertise: Skilled in negotiating high-stakes contracts with key vendors and partners, ensuring mutually beneficial terms that enhance operational performance.
- Customer-Centric Focus: Adept at driving customer success through a deep understanding of their needs, ensuring that operational solutions deliver measurable value and drive continued growth.
- Collaborative Leadership: Strong interpersonal and communication skills with the ability to work seamlessly across teams, influence internal and external stakeholders, and drive collaborative success at the highest levels.

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