Student Advancement Intern

2 weeks ago

Cape Town, South Africa The Knowledge Trust Full time

The purpose of the position is to moderate and assist students with online profile creation as well as assist the Student Advancement Coordinator with the execution of student support activities.

**Responsibilities (include, but not exclusive to)**:
Moderate student profiles and check the documentation submitted by students as part of the Feenix student registration process
Update student profiles as requested on the backend of Feenix platform
Direct requests or unresolved queries to relevant parties/departments
Provide weekly and monthly feedback on moderation progress (profile status, issues, queries, etc)
Track all queries using the platforms and tools provided by Feenix (e.g. Zendesk, Little Green Light)
Assist the Student Advancement Coordinator with additional tasks as needed (moderating frontend of website, student recruitment etc.)
General admin support
Elevate the Feenix Brand - drive communication that is authentic, simple and transparent
Advantageous (Included volunteer or casual work)

Experience in the NGO space
Experience in the innovation and tech space
Experience in customer service or call center space
Experience with Trello, Little Green Light and Zendesk software
Experience in writing and editing

**Training included as part of internship**:
Coaching/Mentorship from line manager
Fundraising principles
Social media and marketing
Relationship management
Basecamp (Project Management Tool)
Little Green Light (Community Relationship Management tool)
Zendesk (Community Relationship Management tool)
Frontend and Backend of Feenix platform
Google Sheets
Frontend and Backend of Feenix platform

**REQUIREMENTS**:
Matric, with B or A-aggregate in English
First-time jobseeker and currently unemployed (has not had a permanent job before)
Excellent time management by working on multiple tasks, shifting priorities as necessary and organising tasks and materials to meet pressing deadlines;
Well organised and excellent verbal and written communication skills
Excellent computer skills
Accuracy with attention to quality and detail;
Self-motivated and able to work well independently and as a team player;
Focused and able to see a task through to completion with little supervision;
Strong interpersonal skills; enjoys interacting with students as well as having a high level of professionalism in student interactions, to deliver quality customer service;
Has the ability to understand student challenges, Feenix platform expectations and propose suitable solutions;
Takes initiative and copes well under pressure;

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