Customer Success Administrator

6 days ago

Bryanston, South Africa Adumo Full time

**MAIN PURPOSE OF THE JOB**

In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Success Administrator role encompasses this purpose in its entirety.

The Customer Success Administrator is an experienced Customer Success professional that works with senior management to help improve workflow and day-to-day operations within the Customer Success organization.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don’t make up adumo values, but these to us are simply non-negotiable - they’ll get you through the front door.

**KNOWLEDGE**
- Customer relationship management
- Customer engagement
- Windows Desktop
- Excel
- Payment industry/systems
- Sales force workflow
- Practical knowledge of administration

**SKILLS**
- Problem-solving
- Communication - verbal and written - explain technical things in simple terms
- Administration
- Customer Service
- Planning and organization
- Time management
- Analytical

**LEADERSHIP**
- Attention to detail
- Motivated
- Team player
- Self-starter
- Initiative
- Innovation to improve
- Willingness to learn
- Adaptability
- Self-motivation
- Deadline-driven

**REQUIRED EXPERIENCE &EDUCATION**

**Minimum**
- Matric (NQF level 4
- Higher Certificate in Office Administration (NQF level 4)
- 2-3 years’ experience in a sales support/office administration role

**Desired**
- Customer relationship course (NQF level 4)
- 3-5 Years’ experience in a sales support role

**Ideal**
- Higher Certificate in Sales Administration
- 5 years in a customer service role
- Customer relationships management courses

**KEY AREAS OF RESPONSIBILITY**

**Client services**
- Managing the client services by assisting end users with queries, pin reset, FICA process
- Managing the FICA portal and sending communication on successfully FICA’d cards to Sales
- Training to the end users on how to use the Customer Portal
- Outbound calls to end users when required

**Administration**
- Assisting sales with ad hock administration requirements e.g.pulling of statements on VE, pulling card balances
- Linking end user details on SF and blocking of cards based on the customer requirements.
- Assisting Customer Success consultants with sending of card lists once orders are processed.
- Responsible for the upkeep of client information on SF once requested by the sales teams

**Reporting**
- Tracking activities on SF productivity.
- Inbound and outbound calls
- Cases created on pin reset, linking of cards to end users

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