Gehs Call Centre Agent

1 week ago


Westville, South Africa SA Home Loans Full time

**Key Responsibilities**:

- Inbound and outbound experience and ability
- Facilitate end to end enrolment process
- Provide end to end enrolment support
- Manage and resolve customer queries
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs

**Key Competencies**:

- Time management
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience

**Minimum Education and Experience**:

- Matric
- **Required language proficiency (seSotho or SeTswana)**
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes

**Salary**: R6 000,00 - R6 500,00 per month

**Experience**:

- Call Centre: 2 years (preferred)

**Language**:

- seSotho or SeTswana (required)


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