Customer Service Agent
3 days ago
Job functions
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Log service calls received
- Ensure timeous handling of all customer queries
- Identify correct fault diagnosis
- Accurately load all information on the BPO system
- Data capturing
- Processing quotations
- Coordinate, schedule and allocate Technicians to customer sites
- Monitor and track service activities to ensure adherence to SLA’s and resolve any issues and delays
- Prepare product or service reports by collecting and analyzing customer information
- Work with Call Centre supervisor to ensure proper customer service is being delivered
- Open and close all calls received
- Perform any other duties as assigned from time to time
Requirements and Skills
- Minimum 2 years’ experience as a Service Controller or Customer Service agent
- Grade 12/Matric qualification
- Strong in Microsoft word & excel
- Must have industry experience
- Must have experience working on BPO
- High standard of accuracy & proficiency
- Timeous handing of administrative duties & completion of work
- Must be able to handle stress within a highly pressurized environment
- Strong organizational skills & communication skills
- Good time management skills
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Westville, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
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