Ford Protect Manager

1 week ago


Pretoria, South Africa Ford Motor Company Full time

Strong supervisory experience & ability to manage & lead team members
- Excellent Negotiation Skills & Strong Emotional Resilience
- Expert-level knowledge in Ford Protect Products (Service Plans, Maintenance Plans, Extended Warranty)
- Expert-level knowledge in One Warranty System and GESB systems
- Knowledge of PANDA, Microcat, PTS, GESB
- Knowledge of MEA, SSA Markets
- Attention to detail, accuracy, and ability to manage many aspects at the same time
- Ability to do costings for different Ford Protect Plans
- An extrovert with good interpersonal and communication skills who drives results.
- Able to work under tight deadlines, pressurized environment.
- Able to deal with conflict and is resourceful in problem solving.
- Strong Analytical skills and a sound knowledge of business financials
- High competency and proficiency in the functionality of Microsoft Excel and PowerPoint, including strong presentation skills, is non-negotiable.
- Must be prepared to travel
- Qualification: BTECH or Degree
- RE1 and RE5 Qualification is preferred
- Experience in Ford Protect operations is preferred
- Understanding Treating Customers Fairly (6 Outcomes)
- Experience in FAIS audits to the Financial Sector Conduct Authority

Knowledge of FAIS regulations
- Develop plans to achieve or exceed sales objectives
- Develop business processes to streamline the business
- Develop and submit marketing matters papers and no prod approvals
- Develop Bonus Strategy and Merit Club Strategy
- Monitor sales and claims, take corrective actions to ensure achievement of objectives.
- Facilitate the business growth of the sales business by developing business plans and using marketing, training, and analysis tools.
- Responsible for the business unit MCRP for MEA/SSA and SA
- to Corporate Finance Manual (FM) and other compliance requirements, and perform Controls Self-Assessment Tool (MCRP in Ford) to mitigate risks
- Support and prepare for all audits (Guardrisk Audit, FSCA Audit, Compliance Audit)
- Product Design, Development & Launch
- Develop plans for MEA/ SSA and SA based on market needs
- Identify and Develop New Product requirements
- Work with Finance to develop pricing for Ford Protect Plans
- Lead Product Creation and set up in GESB
- Lead Ford Protect Launches (Take to Market Plan & execution)
- Setting up dealer platforms to ensure pricing, product wording, and brochures are loaded correctly
- Monitor profit and losses on the products MEA/SSA and SA
- Provide dealer support
- Set up of Ford Suppliers for the Ford Protect Unit



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