Reporting and Analytics Manager

2 weeks ago

Sandton, South Africa Blue Label Telecoms Full time

**ABOUT THE COMPANY**

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector.

**JOB PURPOSE**

The incumbent will work closely with various departments to collect, prepare, organize, protect and analyze data assets. Establish and run a Reporting and Analytics department and resource it with a team of data analytics experts that will be responsible for accurate data collection, processing, modeling and analysis.
The Reporting and Analytics Manager will work closely with leaders across all functions to enable and implement high-quality, data-driven decisions. They will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow. They will use advanced data modelling, predictive modelling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.

**RESPONSIBILITIES**

**Business Intelligence and Analytics**
- Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics
- Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders
- Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables
- Support technology to build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
- Manage the demand cycle and effectively prioritise key initiative and team backlogs to ensure delivery on time, in budget and to a high quality.
- Build an analytics competency across the organisation, to truly build an insights led organisation
- Work closely with Data management team to ensure accuracy and trust for analytics products

**Stakeholder Management**
- Analyse key stakeholder expectations and develop appropriate strategies to work with them
- Lead cross-functional projects using data modeling and analysis techniques to discover insights that will guide decisions and uncover optimization opportunities
- Examine, interpret and report results of analytical initiatives to stakeholders across the business
- Develop and implement quality controls and standards to ensure quality standards, organizational expectations, and regulatory requirements are met for analytics competency
- Partner and collaborate with Technology to establish a data tooling roadmap that is fit for purpose for Blue Label

**Request Management**
- Ensure that Reporting & Analytics requests are handled according to the Service Level Agreement (SLA), using the organisation workflow tooling
- Respond to queries from business functions timeously
- Identify issues and use the agreed escalation route in a timely manner if an issue should arise
- Provide proactive, quality service in alignment with service management standards and service levels

**Leadership**
- Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
- Role model behavior and motivate team members in line with the core values
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
- Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports
- Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
- Communicate and maintain trust relationships with shareholders, business partners and authorities

**Self-Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

**BEHAVIORAL COMPETENCIES**
- Ensures Accountability
- Business Insight
- Manages Complexity
- Collaborates
- Financial Acumen
- Tech Savvy
- Cultivates Innovation
- Customer Focus
- Develops Talent
- Builds Effective Teams
- Instills Trust
- Plans and Aligns
- Situational Adaptability

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