Tier 3 Technical Support

The purpose of this position is to provide functional Technical Services support for a Business Unit, ensuring that all requirements of the Technical Services center of excellence are implemented, embedded and delivered, and that Technical Services are being delivered in a safe, compliant, diligent and cost-effective manner. **Main responsibilities include...

3years To ensure Incidents are handled within acceptable set timeframe. To provide LAN and desktop support. To perform daily administrative tasks and provide feedback to manager. To provide applicable training and mentorship to LAN & desktop resources. Monitor and report on network capacity (internet bandwidth, switch ports etc) To assist with new projects...

To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non-functional user personnel and...

**BRIEF OVERVIEW OF THE ROLE** **Service availability** - Ensure accurate service inventory throughout the customer lifecycle - Change management - Service continuity (both from a customer and core perspective) **Service unavailability** - Proactive internal and external escalation management - Escalation management **Customer maintenance** - Customer...

**Overview of the Role** The Virtual Sales Specialist will be responsible for achieving monthly, quarterly and annual goals by selling through the online channel using online and telephone engagements. The Specialist will build and maintain direct relationships with customers and will work closely with various Partnership team members from Samsung and the...

3years - Switchboard - Administrative duties - Controlling and Maintaining Access and Time Logs for HR. Checking time sheets. Maintaining Personnel Records. - Managing Documentation and Digital Media - Managing Outlook Calendars - Communications management - Ordering Stationary and Furniture - Dealing with Correspondence, Complaints and Queries - Preparing...

2years - Assisting with general office administrative tasks as required. - Liaising with current customers and partners. - Filling and updating data on our internal CRM. - Assisting with the resolution of technical problems and providing suitable solutions. - Taking ownership of customer queries and being proactive in dealing with them. - Phoning potential...

2years - Attend to client and clerk audit planning meetings for high-risk engagements. - Review and the finalisation of audit files. - Quality control of audit and review engagements. - Attending final AFS meetings. - Completion/Review of FSB and EAAB audits and submission of the AFS to the FSB and EAAB, on their specific site. - Performing special...

A dynamic, well established IT company is looking for enthusiastic staff that are serious about launching their career into a new dimension of extreme success. We are seeking a proactive individual with a minimum of 7 years’ active and current experience, preferably in the ICT or IT industry, that will help build the company client base by ensuring that...

Partner Relations Consultant Needed Our company, One Source Direct, is searching for a Partner Relations Consultant on behalf of Zoom Fibre. Main Purpose of the Job? Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner Relations Team. To...