Service Manager

1 week ago

Johannesburg, South Africa GEA Group Full time

**Service Manager**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0029777

**Job function**

Service

**Position type**

Full time

**Site**

48 Reedbuck Crescent, Corporate Park South Midrand Johannesburg Johannesburg 1682
- Your responsibilities and tasks:
- Ensuring that all quotations are done as per GEA standards and as per agreed margins
- Ensuring that all procurement is done in accordance with the ERP system requirements.
- Ensuring that all job files are maintained as per GEA standards
- Ensuring that all WIP is kept up to date and as per GEA standards.
- Ensuring that all invoicing is done in accordance with ERP system and on time.
- Ensuring that all aspects of human resource management is implemented and managed - leave, sick leave, social welfare, office facilities, employment contracts, etc
- Ensure that all local banking, leases, expense sheets, etc. are maintained and managed.
- Ensuring that all overheads are managed and documented as per GEA standards
- Develop and maintain branch facilities to support service business
- HSE implementation and enforcement.
- Ensure that technicians receive adequate training and expose to Group know how.

Business Development actions:

- Create (from historic data) customer database and add to this, using MI as the source.
- Identify all current and potential customers within your area of responsibility across the whole of GEA’s product portfolio.
- Provide Market Intelligence in area of responsibility related to all GEA Product Groups
- Obtain Install Bases per Product Group from Service Sales, Equipment Sales & Solution Sales and develop further
- Obtain Potential Income per model from Service Sales
- Identify & Calculate Service Opportunity in region
- Calculate Share of Wallet per country in within your area of responsibility
- Monetary (Actual)
- Unitary (Actual Units)
- Identify Training Requirements - Develop training gap using provided documents
- Create Parts Coverage in conjunction with Supply Chain for area covering:

- Critical Spares
- Service Spares
- Compile Strategy to target Identified Opportunity
- Target Customers based on revenue potential & strategic importance
- Compile Implementation plan with clear actions, dates, and responsible personnel
- Identify Competitors & Market Share

Your profile and qualifications:

- Strong understanding of the Ammonia refrigeration process and the associated engineering.
- Minimum work experience of 2-3 years in project sales and/or execution.
- Ability to select equipment and to do basic design checks.
- A strong knowledge of the OHS Act and experience with site safety files
- Knowledge of SANS 10147 advantages
- English and Afrikaans (proficient),
- Good negotiation skills
- Ability to formalize detailed business letters and documents
- Very good communication skills
- Strong customer orientation with the focus on service delivery
- Ability to engage with customers at different levelsStrong computer and communication skills (Microsoft excel, Microsoft project, AutoCAD etc)

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