Order to Cash Clerk

6 days ago


Midrand, South Africa Fidelity Services Group Full time

The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing, payment collection, and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction.

Key Responsibilities:
**Order Management**:
Verify pricing, discounts, and terms of sale.
Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.

**Invoicing & Billing**:
Generate and send invoices to customers in accordance with agreed terms.
Ensure compliance with tax regulations and company policies.

**Accounts Receivable**:
Monitor outstanding receivables and follow up on overdue payments.
Maintain accurate aging reports and escalate issues as needed.

**Customer Service**:
Respond to customer inquiries regarding invoices, payments, and order status.
Resolve disputes and escalate complex issues to appropriate departments.
Customer Account Management
Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

**Reporting & Compliance**:
Prepare regular reports on receivables, collections, and order status.
Ensure compliance with internal controls and audit requirements.

**Qualifications**:

- High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
- 3+ years of experience in Accounts Receivable/Credit Control.
- Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
- Proven track record in managing Commercial, Listed and Multi-national clientele.

**Key Skills**:

- Analytical thinking and problem-solving
- Excellent communication and customer service abilities.
- Strong attention to detail and organizational skills
- Ability to work under pressure and meet deadlines
- Willingness to learn and adapt to new systems and processes.



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