Sales Specialist Team Lead

**About us**

We are a first-of-its-kind business that uses patented products backed by artificial intelligence, all specifically designed to help you buy right and sell smart.

We do this by developing novel approaches and products that solve difficult challenges. This requires a blend of tech, financial and auto thinking. We've already developed something globally unique (see our website), and we have a solid pipeline of other ideas. It's our nature to experiment and innovate, both in products and customer experience.

We are a consumer brand and aspire to provide our customers with an exceptional experience both when selling or buying in a rational, transparent and fair manner. We accept that not everyone is our customer and we must not provide our services to customers whose expectations are unrealistic.

**Why us**
If you work with us, you'll be working side-by-side with a professional and experienced business team who share a passion for excellence. We are a young, growing business and are ambitious - we've built businesses before. One thing we can guarantee is that we will keep you stimulated and growing. We're doing interesting new things and we would hope you contribute and bring your own insights and ideas.

Culture-wise we are looking for people with real self-discipline, integrity and sound judgment. We're always open to ideas and criticism and we argue concepts robustly, but not personally. We're hardworking; meticulous where it matters, pragmatic where it doesn't. We're a hands-on bunch, so if your preference is for a comfortable ivory tower, we’re not for you. We are a growing business so change at every level is constant - if you want absolute structure and stability we’re not for you.

Our brand values are solid - we adopt a customer-friendly approach that is certainly something different in our industry. We are rational and are always fair in our judgement. We're willing to take pain to achieve outcomes that are balanced and fair.

**Some of the perks**
- Dynamic team environment
- Flat organisational structure
- Professional but cool culture
- Always trying new stuff, so good learning opportunities
- Growing business and hence significant opportunity

**What we are looking for**

An exceptional sales team leader with a professional attitude; passionate about your customers and the vehicles you sell. The role requires you to ensure a measurable, consistent and high quality pipeline/throughput of sold vehicles coupled with 5+ star customer reviews.

Your organisation and attention to detail skills in a high throughput role are unparalleled. You are a key driver in our business and want to grow personally. You will need excellent communication skills, a professional demeanour and the ability to work with customers and provide a superior quality of service all of the time.

**Required Duties**
- Plan, schedule and manage resources to meet targets and sell within brand parameters
- Supervision, training and mentoring of sales staff and transferring product knowledge
- Measure, analyse and improve conversion statistics
- Meet your personal sales targets and you are responsible for the CPT Operation reaching sales targets
- Daily customer contact and sales process
- Conflict management - customers and internal
- Daily coordination with Acquisitions and Recon/Logistics functions (Trade in and Deliveries)
- Documentation/contract compilation, coordination and filing
- Identify and flag risky transactions and communicate these to Compliance
- Continuous evolution of the Customer Experience through innovation (wherever in the transaction lifecycle)

**General Expectations**
- Provide an 11- star customer service experience (convenient, transparent, professional) represented by 5 star online reviews
- Continuously assess and challenge the systems and processes to improve these
- Follow processes ensuring utmost cost/effort efficiency and professionalism
- Ability to work well within a team environment and to lead an inexperienced team
- Clearly communicate with your customers to educate and guide throughout the buying process
- Achieve target numbers/profits/positive reviews

**Minimum requirements**
- Grade 12 plus
- A minimum of 5 years work experience in the automotive industry with at least 2 years as a teas leader or equivalent and at least 3 years in car sales
- Extensive vehicle and product knowledge of at least 5 vehicle brands including luxury brands like Audi, BMW and Mercedes
- Excellent leadership skills (Team leader and opportunity to grow into wider role)
- Excellent sales negotiation skills
- Excellent communication skills (written and verbal)
- Good admin and digital/computer technical skills
- Valid driver’s licence (code 08) and own transport
- English spoken and written
- Applicants fluent in additional languages (Xhosa; Zulu; Afrikaans) would be given preference
- Contactable references
- No criminal record

**Character Traits**
- This role is for a person who likes to get t