Heavy Commercial Call Centre Manager

Are you a strong leader with experience in managing high‑pressure call centre operations within the recovery, emergency, or roadside assistance environment? Our client is seeking a Call Centre Manager to oversee and enhance their 24 Hr National recovery and Emergency Support Centre. This role requires a decisive, organised, and customer‑focused manager...

Key Responsibilities Lead, manage, and motivate a team handling emergency, recovery, and roadside assistance calls Oversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providers Monitor call flow, response times, and service levels to ensure rapid and efficient assistance Manage escalations and high-priority incidents...

Key Responsibilities Lead, manage, and motivate a team handling emergency, recovery, and roadside assistance calls Oversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providers Monitor call flow, response times, and service levels to ensure rapid and efficient assistance Manage escalations and high-priority incidents...

Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. If you have a deep understanding of the gaming industry and a drive to deliver exceptional player experiences, they want...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

**What will you do?** - Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). **What will make you successful in this role?** **Key Responsibilities**: - Interact with clients (telephonically or on a face to face level) - Operate in an Inbound call centre environment - Maintain excellent product...

**Looking for a job to challenge your excellent customer service skills? Look no further.....**: We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

Key Responsibilities:- Handle inbound emergency and breakdown calls professionally and efficiently- Log incidents accurately and dispatch recovery service providers- Communicate with truck drivers, fleet controllers, and service partners- Track ongoing incidents and provide status updates- Ensure compliance with internal processes and SLA requirements-...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

**Business Unit**:Discovery Bank **Function**:Client Service **Date**:10 Sept 2025 **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...