Regional Manager Life Aifa

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- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To support Advisers in attaining the long term assurance (life and investments) sales targets within the region, ensure maintenance of a high sales morale and establish appropriate sales segments by producing business cases and driving and maintaining quality audits

**Job Description**:
Accountability: Coaching
- Coach all Life and Investments Advisers within the region to promote a productive sales environment to ensure sales targets are reached.
- Meet with Advisers in the regional team on a regular basis on a one on one basis to coach them on best practice sales processes.
- Coach the Advisers on issues and challenges they are experiencing in the region and provide guidance to them on
- resolving the issues by e.g. brainstorming around the issues / challenges or creating a support network for the Advisers to align to.
- Coach Advisers (one-on-one and/or in groups) on how to use the relevant AIFA Systems (e.g. Proplanner, Ebankpak, Siebel etc.) and advise them on diary management in order to upgrade their sales skills, to support the initial training done by the Consultant: Sales Support (AIFA)
- Coach the Advisers in instances where new projects, campaigns and products are lauched into the regions and provide them with all relevant, updated information to enable them to produce sales.
- Coach Advisers on all compliance-related processes, procedures and documentation and monitor their adherence to the same.

Accountability: Target Setting and Business Management
- Support the achievement of AIFA business goals (particularly related to Life and Investments) by giving input to all strategic initiatives within the company in order to enhance sales volumes.
- Contribute to the development of business unit's life and investments strategy for the next 2-3 years by providing a view on potential improvements to products or services, assessment of the existing situation and anticipated changes in the external environment
- Facilitate target setting between the region and relevant strategic partners by presenting the sales targets to the Advisers and managing the relevant relationships within the regions in order to provide support
- Facilitate the communication of agreed targets to Advisers and strategic partners within the region.
- Communicate the necessary expectations of all parties involved in order to meet collaborative goals by interacting with the correct level of strategic partners.
- Report, to the Advisers and strategic partners, changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region
- Explain and agree targets with individual Advisers, communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience,
- cost performance, return on investments, risk, compliance and governance requirements
- Provide clear direction to team members on the AIFA strategic plan and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to achievement of the business objectives
- Manage and drive the turnaround time in terms of targets for life and investments to ensure a high sales performance within the region.
- Manage the delivery of deviance reporting, on a monthly basis, to the Provincial General Manger in order to provide
- recommendations and mitigating solutions to deviances that have occurred (e.g. sales targets not met etc).
- Coordinate the efforts of the different operational areas under management to ensure mínimal duplication of effort, maximum efficiency and value for money.
- Re-balance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year.
- Manage regional budgets including signing off of invoices and quotes within mandate. Escalate out of budget items to the Provincial General Manager for approval.
- Analyse effectiveness of processes and systems in use in the region and make recommendations to the Provincial General Manager (PGM) for improvements.
- Review performance against balanced scorecard components as prescribed by the Provincial General Manager, discuss gaps and agree action plans to close gaps.
- Benchmark productivity of the region against industry standards and create measures to improve productivity.
- Agree and manage service offerings and Service Level Agreements with internal customers (agree annually and measure on a monthly basis).
- Assist Advisers, as necessary, by interacting with clients in order to facilitate sales