Virtual Ophthalmic Medical Receptionist

6 days ago

Gauteng, South Africa Unbottleneck® Full time

**Job duties and responsibilities**:

- Answer all incoming calls and schedule appointments, redirect the calls or keep messages
- Answer all the patients questions and queries
- Gather required information from patients and medical insurance providers
- Verify medical insurance benefits and submit insurance claims
- Prepare and manage outgoing mail
- Place supply orders when necessary
- Monitor and update records and files
- Provide general administrative support for the practice

**Job requirements and qualifications**:

- Fluent in English
- Experience and knowledge with medical insurance verification and submission of claims is a plus
- Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.
- High School diploma
- Additional qualifications will be a plus

**Soft Skills**:

- Critical thinking and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-centric
- Ability to multitask
- Reliable and punctual

**Other Requirements**:

- A reliable high-speed fiber internet connection (minimum 75-100Mbps).
- A personal laptop or desktop computer, and an external monitor.
- A sufficient backup power supply to manage potential power outages.
- A high-quality headset with a built-in microphone.
- Flexibility to work hours that align with the client's time zone (EST).

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