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Case Officer

3 weeks ago

OR Tambo Eastern Cape, South Africa TB HIV Care Full time

**Job Advert Summary**:
**Purpose of the position**:
Responsible for implementing and monitoring the Case Management Model (CMM) through adherence support for ART patients until they are eligible for decanting to any of the differentiated models of care.

**Minimum Requirements**:

- Grade 12 certificate
- Enrolled nurse qualification will be an added advantage (most suitable for pediatric streams)
- At least 2 years’ relevant experience in counselling and testing
- Adherence counselling
- Basic HIV testing and counselling
- Index case trailing
- Able to communicate in English and isiXhosa is an advantage
- Criminal Clear

**Duties and Responsibilities**:

- Capture details of clients on ART for less than one year and newly initiated patients on ART on the CMM excel spreadsheet, and plot all due appointments
- Capture clients with high viral loads, pediatric clients, pre-ART clients and pregnant women
- Phone clients and conducts daily linkage to a CHW or any appropriate community person for those who missed their appointment; pay a visit to clients who missed their appointments, patients who are not virally suppressed, and patients needing additional care
- Issue routine reminders according to the schedule of appointments by sending SMS reminders
- Responding to messages from clients and crafting an appropriate and professional response
- Refer patients for enrolment in support groups according to the patient’s preference