General Manager: Customer Solutions

**The Employer**: A national market leader in the Full Maintenance Fleet Leasing/Fleet Management Solutions with the Head Office based in Isando.

**Location**: Isando, Johannesburg

**Salary**: R900 k - R1.5 mil pa (depending on experience and qualifications)

**Reporting to**: Executive: Strategy and Customer Support

**Core purpose of the role**: To strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer-centric solutions and value added products.

**Academic qualifications**
- Grade 12/Matric/equivalent
- Relevant tertiary qualification

**Work experience**
- 5+ years Solutions development experience
- Cross-functional working experience
- 5+ years Senior Management experience
- Stakeholder engagement (including influencing and negotiating at various levels)
- Automotive industry experience (Advantage)

**Knowledge**
- Solution Integration Expertise
- Competitive Differentiation
- Customer-Centric Solution Development
- Knowledge of departments involved in the value chain
- Understanding the impact of Finance, Used Cars and Operations
- Broad and comprehensive understanding of concepts and principles in multiple disciplines
- In-depth knowledge of how own organization function integrates within the business unit, and of direct competitors (products/services)
- Knowledge of credit vetting and contracting (Advantage)
- Fleet industry knowledge (Advantage)
- Knowledge of asset finance/leasing (Advantage)

**Skills**
- Strong ability to evaluate situations using multiple sources of information for execution of planning and achieving end results
- Well-developed analytical and diagnostic skills
- Well-developed solutioning and problem solving skills
- Strong numeracy and numerical interpretation skills
- Strong written comprehension skills
- Developed communication skills to negotiate mainly internally and often at higher levels
- Strong ability to manage multiple teams

**Personal Attributes**
- Preference for translating strategy into action
- Strong drive to grow the business
- Commitment to maintaining business awareness
- Passion for optimizing business performance
- Focus on analyzing and solving problems
- Focus on innovating
- Concern for communicating clearly
- Orientation towards growing and nurturing relationships
- Preference for managing others
- Concern for leading others and our culture
- Focus on initiating action
- Commitment to behaving ethically and correctly
- Strong inclination for change agility
- Customer centricity and focus
- Openness to accepting feedback

*

**Competencies**
- Embracing Change
- Seizing Opportunities
- Thinking Positively
- Generating Ideas
- Empowering Individuals
- Directing People
- Team Working
- Convincing People
- Challenging Ideas
- Providing Insights
- Meeting Timescales
- Developing Strategies
- Interacting with People
- Conveying Self-Confidence
- Articulating Information
- Exploring Possibilities
- Making Decisions
- Examining Information
- Producing Output
- Upholding Standards

**Key deliverables and outputs**

Strategic/Financial
- Clearly articulate the product offering of all divisions with the aim of consolidating the unique selling proposition of the Group.
- Work closely with internal business in order to enhance current business activities to maximise results.
- Ensure the development and implementation of clear and coherent strategies for the generation of additional revenue generating opportunities from existing customer as well as by exploring untapped markets and industries.
- Gather intelligence on industry/market trends to equip the organisation with an understanding of the competitive landscape and to position it for increased effectiveness in winning new business and retention of existing ones.
- Identify the need for innovative product offerings as well as ensure prioritisation of resources (i.e. budgetary, systems, people, etc.) required for delivery in line with the profitability of the product / solution.
- Ensure that all solutions developed/implemented improve revenue and business profitability by a set target (financial/growth target).
- Evaluate and review the use of VAPs in providing effective and customisable customer solutions in order to improve the profitability of the organisation.
- Set annual sales targets per VAP, monitor performance against the targets on a monthly basis and provide feedback and reports on VAPs sales targets.

**Operational**
- Create and foster a business development culture which embraces innovation, strategic, proactive and client-centric approach in identifying, actively pursuing and closing new business opportunities.
- Improve productivity across internal stakeholders to ensure focus on priorities.
- Continuously encourage and support improved business processes to respond to changes in market conditions.
- Ensure the provision of accurate and timeous reporting to the relevant stakeholders in the business.
- Play a leadership role in f