Customer Support Agent

2 weeks ago


Cape Town, South Africa Raindrop Human Capital Full time

Responsibilities include resolving customer queries, recommending solutions and guiding users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**
- Analyzing and reporting on product anomalies, issues and complaints
- Update us with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements and skills**
- Experience as a Customer Support Representative or similar customer facing roles
- Experience using help desk software, remote support tools and CRM
- Excellent communication and problem-solving skills
- Multi-tasking, ability to learn quickly
- Patient and polite when handling difficult queries
- Information Technology or relevant diploma is a plus
- Knowledge of graphs, visualization, data and statistics is a plus



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