Hotel Frontline Administrator
1 week ago
2years
If you are an organised, smart, and enthusiastic individual looking to make a career move, this could just be the right move for you.
- Ensure accurate billing
- Make travel arrangements for sightseeing and tours
- Receive, store, and deliver luggage and mail
- Relieve night audit when necessary
- Perform office duties
- Take guests' details and allocate their rooms
- Talk to transport carriers (such as airlines, bus companies, and rental car agencies) to make and confirm travel arrangements for guests
- Inform guests of the hotels services and facilities, policies and procedures
- Provide tourist information to guests
- Make reservations for sightseeing tours, restaurants, the cinema, and live entertainment
- Deal with enquiries and requests from guests
- Take messages for guests
- Finalise guests' bills and issue receipts upon payment
- Perform cashier duties and exchange foreign currency
- Place guests' possessions in a safe if requested
- Coordinate the cleaning of guests' personal laundry and room service deliveries
- Follow in-house procedures to help ensure the security of guests and employees
- Perform general secretarial duties, such as preparing correspondence and attending to incoming calls
**Qualifications and Experience**:
Education:
- Grade 12 or equivalent
- Accommodation certificate/hotel school diploma is advantageous
Work experience:
- Familiar with all duties and procedures in front office department
- Valid drivers licence Advantageous
- Third language is advantageous
Other:
- Friendly and service orientated
- Reliable, responsible, and dependable to fulfil obligations
- Excellent communication skills
- Attention to detail
- Willingness to lead, take charge, and offer direction
- Ability to multitask
- Show initiative by taking control of task
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