Guesthouse Manager Johannesburg West

4 days ago

Johannesburg, South Africa Affirmative Portfolios Full time

**Hospitality**
**JHB West**
***:
**Guesthouse Manager**

**Johannesburg West**

**Market Related Salary**

**Purpose**:
My client is looking for a Guesthouse Manager to make their clients feel welcome ensuring them a pleasant and comfortable stay. Ultimately, you will manage guest services and my clients’ guesthouse image.

**Responsibilities include but not limited to**:

- Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the guesthouse facilities
- Provide upscale guest service experiences for clients throughout their stay
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure customer satisfaction
- Inform clients of services, including breakfast and dining options
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular clients
- Promote all amenities and conveniences
- Manage guest relations team to ensure compliance with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Manage supplier service level agreements
- Analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings

**Minimum requirements**:

- Proven work experience as a Guesthouse Manager / Hotel Manager or similar role
- Understanding of all guesthouse management best practices and relevant laws
- Hands-on experience with current booking / software systems
- Proficiency in English, knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours and live on the premises
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management / Tourism / Business Administration or relevant field preferred

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