Senior Operations Controller

**Job Number**
- 67551

**Job Type**
- Permanent

**Job Title**
- Senior Operations Controller

**Computer Skills**
- MS Office

**Industry**
- Transportation - Logistics

**City**
- Cape Town

**Province**
- Western Cape
- **1. **Operations**
- Responsible for delivering an excellent Ocean and Air Freight Service to clients (internal / external) by adhering to client’s instructions / needs
- Ensure that all work completed on a file are in accordance with the quoted rates, and that any additional disbursements are brought to the client’s attention prior to proceeding
- Oversee the control of all files and ensure that all requirements are met in accordance with statutory requirements, internal processes and procedures as well as international shipping practice
- Responsible for various administrative duties and document control in the Sea Freight and Air Freight Department, incl. the following:

- Ensure timely receipt of correct and complete shipping documentation
- Ensure timely receipt of ANF’s, Releases and invoices from s / lines, co-loaders, airlines
- Ensure that customs clearance is affected in the correct time frames
- Ensure transporters are notified and that deliveries / collections are affected in required time frames
- Responsible to ensure that all Marine Insurance Claims are attended to and that all requirements are fulfilled by the company within the specific turnaround times
- Exports: ensure that pre-alerts are send out immediately
- Keep clients (internal / external informed at all times)
- Create / compile estimates according to client & agent requirements for all transport modes both imports and exports where required
- **2. **Financial Management / Invoicing**
- Responsible for strictly maintaining timely and accurate invoicing
- Ensure that original invoice is forwarded to the client with supporting documents so that there is no delay in payment
- Manage the profitability of files and bring any area of under recovery to the attention of Management
- Manage operational costs
- Manage and control all shipping line / airline / transport invoices and reconciliations thereof
- Manage all WIP’s and Accruals
- Customs
- Exports: ensure that entries are framed correctly and submitted timely
- Ensure that any acquittals or customs queries are immediately attended to
- **3. **Queries**
- Resolve any query pertaining to a client in your portfolio speedily
- **4. **Quality Checks**
- Quality check Invoices and documents for clients
- Ensure clearing instructions or export instructions are completed in full to protect the company
- Responsible to ensure that the department’s quality of service if of the highest standard at all times
- Foster a culture of getting it right the first time
- Display a culture of taking full ownership of each file doing your best on each file
- To manage milestones and exceptions
- Review operational processes and provide improvement requests/feedback when and where required to ensure continued improvement**Inherent Requirements**

**Knowledge & Experience**
- Matric or equivalent of Senior certification
- High level of Computer literacy
- All modes - Air, Ocean Imports & Exports
- Minimum of 5 years’ experience in Freight Forwarding and Clearing
- Customs Affairs knowledge would be of advantage

**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Communication
- Time management
- People Skills
- Ability to work under stress
- Attention to detail
- Exceptional communication skills (written and verbal)

**Attributes**
- **Adaptability**: Adjusting effectively to work with new structures, processes and requirements
- **Contributing to team success**: Actively participating as a member of a team to move the team towards completing a goal
- **Customer focus**: Develop and sustain productive internal & external customer relationships
- **Follow up**: Monitoring the results of assignments
- **Communication**: Setting up ongoing procedures to collect and review information needed to manage activities
- **Managing work**: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
- **Stress tolerance**: Maintaining stable performance under pressure or opposition
- **Work standards**:Assuming responsibility and accountability for successful completing assignments or tasks

**Training**
- Induction
- Quality Training

**What Qualification**

**Minimum Qualification**
- Matric

**Status**
- Pending / Unavailable