Digital Agent

3 days ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001341

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:External Sales

**Location**:Randburg

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:No

**Introduction**:
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Digital Department ( Call Centre) situated at the head office based in Johannesburg.

**Job description**:
**Responsibilities**:

- The Digital agent is responsible for sales and lead conversion targets
- Marketing of Tracker to both existing and new customers
- Scheduling fitments of Tracking units
- Follow up on outstanding leads and/or queries
- Handle inbound and make outbound calls according to campaigns
- Demonstrate excellent knowledge of product, service offerings and systems
- Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
- Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
- Selling of value added services
- Provide constant feedback to intermediaries, management and other departments regarding status of leads
- Ensure quality benchmarks are achieved
- Manage time and workloads to ensure that deadlines and targets are met
- Align own behaviour with Trackers culture and values
- Ensure achievement of own performance requirements

**Skills and Competencies**:

- Selling skills (objection handling & negotiation)
- Customer centric
- Attention to detail
- Deadline and results driven
- Initiative
- Teamwork
- Judgment/Problem solving
- Tolerance for stress
- Interpersonal and communication skills
- Influencing

**Minimum requirements**:
**Job Requirements**:

- Matric
- 1 year previous call centre experience in a sales environment is essential
- RE 5 & 120 FAIS credits are essential
- MS Office knowledge (Basic or Intermediate Excel)

**Benefits**:

- Medical Aid & Provident Fund

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