Gap Billing Specialist

24 hours ago

Westville, South Africa Kaelo Full time

Company Description

Kaelo provides **essential healthcare solutions** ensuring the **physical and psychosocial wellbeing** of **all South Africans** towards **lasting social change**.

**Job Description**:
The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.

**KEY OUTCOMES** (not limited to) Level 4 and 5 process elements

**Bill Clients**:
Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards

Assist with the preparation of broker commission statements and the distribution thereof

Follow up on outstanding payments in a professional manner

**Manage Payments Received**:
Allocate all payments received on the Bank statement to the correct client accounts

**Reconcile Membership**:
Reconcile billing invoice and client payment schedule

Reconcile monthly staff lists from corporate clients

Reconcile and allocation of monthly payments

Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services

**Manage Queries**:
To ensure that all billing queries are attended to timeously and accurately

Respond to escalated queries

**Manage Reporting**:
Generate and prepare monthly reports

Run corporate and broker reports

**Continuously Improve**:
Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control

Identify problems relating to system errors and escalate to relevant department

**Qualifications**:
**SPECIAL REQUIREMENTS**

Accuracy and attention to detail

Operate with integrity (high ethics)

Customer centricity

Ability to take initiative and work both in isolation and be a team player

**PERSON DETAILS: WORK EXPERIENCE**

**REQUIRED**

Credit control and Billing experience

Reconciliation experience

**PREFERRED**

**EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY**

**REQUIRED**

Matric

**PREFERRED**

Health Insurance Industry

**TECHNICAL SKILLS OR KNOWLEDGE**

**REQUIRED**

Computer literate

Microsoft Access

Mathematical competence

Analytical

**PREFERRED**

Additional Information
**Personal Attributes**
- Accountability
- Action Orientated
- Collaborative
- Communication Skills
- Simple Writing Skills
- Manages Complexity
- Problem Solving Skills
- Creative Thinking
- Decision Making SKills
- Efficient and Effective Mindset
- Financial Acumen
- Planning and Organisation
- Resilient and adaptive
- Resourcesful
- Signancance and values orientated

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