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Team Leader: Campus Support

2 weeks ago

Cape Town, South Africa STADIO HIGHER EDUCATION Full time

Background

Stadio is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. Stadio endeavours to widen access to top quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by industry. Stadio offers a variety of academic and career-focused undergraduate and postgraduate qualifications through both contact and distance learning modes of delivery.
Stadio is a comprehensive private higher education institution, consisting of the following academic schools:
Administration and management
Architecture and engineering
Commerce
Education
Fashion
Humanities
Information technology
Law
Media and design
Policing and law enforcement

**Key roles and responsibilities**:
The Team Leader for Campus Support is responsible for the student administration and support function on campus with regards to Campus Support. While standards, policies, procedures, and processes will be developed centrally by the Registrar, implementation takes place on campus. This role will report functionally to the Deputy Registrar on the campus. Service delivery and operational excellence are critical pillars of Stadio’s academic and business model, and this function is key to these values.
Responsible for the management of campus Student Administration and Support functions
Take accountability for the compliant implementation of the academic administration requirements of all Stadio Application and Registration policies and SOPs on the campus, as instructed by the Deputy Registrar
Responsible for the management of SAS support functions on the campus.
Managing SAS administrators’ performance with regards to student support will be expected to participate and contribute to this forum

**Minimum requirements**:
Understanding of Student policies and processes in Education
Understanding of Student special concessions in Education
Workings of Q-desk
Workings of SIMS
Legislation pertaining to personal information, consumer protection, information systems and technology, and information

**Key attributes**:
Excellent written and verbal communication skills
Administrative and customer service skills
Problem-solving skills
Dealing with multiple stakeholders
Team player with excellent interpersonal skills
Ability to plan and organise in a complex, multi-campus, multi-mode environment
High attention to detail and the ability to multi-task
Management skills

**Qualifications and experience**:
Matric
A relevant qualification would be advantageous
A minimum of three years’ experience in a similar role