Operations Manager
1 day ago
**Job Vacancy: Operations Manager - Leading Real Estate Agency operating in Winelands & Swartland**
We are seeking a dynamic and experienced Operations Manager to join our team. This role will be instrumental in driving growth, improving operational efficiency, and ensuring the continuous development of our team. If you are a strategic thinker with a passion for real estate, we want to hear from you
You will earn a basic salary and a % of the top-line revenue. Revenue for the group between R6,000,000.00 and R8,000,000.00
**Key Responsibilities**:
- **Team Coordination**: Facilitate communication between teams, ensuring collaboration and alignment with company goals.
- **Growth and Expansion**: Recruit, interview, and support new agents in key territories, while providing training and development to existing agents.
- **Technology Integration**: Oversee the implementation and management of technology systems to enhance productivity.
- **Training and Development**: Organize training programs and develop onboarding procedures to promote continuous professional development.
- **Strategic Planning and Execution**: Collaborate with senior management on business strategies, market analysis, and growth initiatives.
- **Problem-Solving and Decision-Making**: Act as the primary point of contact for resolving operational challenges.
- **Customer Service Oversight**: Ensure high standards of customer service, manage incoming leads, and oversee client interactions.
- **Compliance and Risk Management**: Ensure adherence to legal and regulatory standards, managing risk through appropriate insurance and legal matters.
**Key Performance Indicators (KPIs)**:
- **Team Performance & Agent Productivity**:
- Recruitment and retention of agents across various offices.
- Improvement in sales performance and agent development.
- **Operational Efficiency**:
- Successful integration of CRM and technology systems.
- Implementation of process improvements to enhance efficiency.
- **Revenue & Growth**:
- Increase in market share and revenue growth.
- Expansion into new markets and successful setup of new offices.
- **Customer Satisfaction**:
- Monitoring and improving client satisfaction and retention rates.
- Efficient resolution of customer complaints.
- **Compliance & Risk Management**:
- Adherence to legal and regulatory standards.
- Proactive risk mitigation and legal handling.
- **Strategic Contributions**:
- Execution of strategic initiatives and alignment with business objectives.
**Location**: Offices located in Stellenbosch, Val de Vie, Paarl, and Malmesbury.
Pay: R35 000,00 - R100 000,00 per month
**Experience**:
- Real Estate: 3 years (required)
Application Deadline: 2024/11/15
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