Guest Experience Coordinator

7 days ago


Durban, South Africa First Group Management Full time

**Join the First Group Team**

**Position**: Guest Experience Coordinator
**Business Unit**: Reservations
**Commencement**: ASAP

**Purpose of the Role**
Deliver an exceptional member experience by handling holiday reservations with efficiency, professionalism, and care — ensuring every booking meets the unique needs of our valued members.

**Key Performance Areas**
- Proactively contact members on outbound campaigns to secure reservations
- Manage holiday requests via face-to-face, telephonic, or written correspondence
- Understand member requirements and provide tailored booking solutions
- Source stock and process bookings quickly and accurately

**Competencies Required**
- Target-driven and results-oriented
- Excellent communication skills (verbal & written)
- Strong organisational and multitasking ability
- Bilingual skills advantageous
- Exceptional customer service with strong influencing skills
- Professional interpersonal skills with brand-conscious presentation
- Resilient under pressure, dependable, and proactive

**Qualifications & Experience**
- Knowledge of the IRIS system
- Understanding of First Group club portfolios, particularly Rentals
- Familiarity with ID profiles

**To Apply**:
Pay: R6 500,00 - R7 500,00 per month

Work Location: In person



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