Guest House Manager

2 weeks ago

Durban North, South Africa Capital Debt Inc. Full time

**Guest Satisfaction**:Ensuring overall guest satisfaction
- **Communication**:Establishing clear and effective communication with
- **Response rate**: A response rate no longer than 60 minutes
- **Linen Management**: Overseeing the timely and efficient arrangement of clean linen, towels, and other essential amenities to maintain a well-prepared and welcoming property for incoming guests.
- **Key Exchanges**: Coordinating seamless key exchanges with guests, whether in-person or through digital means, to facilitate smooth check-ins and check-outs.
- **Housekeeping Coordination**:Managing and coordinating housekeeping services to ensure the property is maintained in a clean and tidy condition between guest stays.
- **Maintenance & Oversight**:Keeping a keen eye on property maintenance
- **Listing creation**: Create the listing for the properties.
- **Property automations**:Create automations for properties to reduce workloads.
- **Property inventory**: Create inventory lists for all properties that we have onboarded.
- **Digital Marketing**:Promote our new properties on Instagram, Facebook etc
- **Reviews and Feedback**: Proactively seeking and responding to guest reviews and feedback to continuously improve service quality and property offerings.

**Requirements**:

- Matric / Grade 12
- Certificate or relevant tertiary qualification in Administration will be advantageous
- At least 5 years’ relevant experience in administration
- Experience in the tourism / hotel industry would be advantageous
- Experience with costing (i.e. food items)
- Point of Sales experience
- Excellent interpersonal and communication skills
- Good financial / numerical understanding and skills
- Professional appearance, demeanour, and conduct
- Good computer skills (MS Office: Word and Excel)
- Well-presented, reliable, and professional
- Able to work 6 days a week (including weekends)

Salary - R15000.00 p/m (Neg)

Pay: From R15 000,00 per month

Work Location: In person

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