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Customer Service Manager

2 weeks ago

GaMokopane, South Africa Eazi Access Rental Full time

**Purpose statement**

**To develop and expand** the company's growth by continuously identifying new opportunities to sell aftermarket products i.e. Service, Maintenance and Parts for the Eazi product range.

**To maximize After Sales Income** by building solid customer relationships to ensure the Company meets its targets.

**Key performance areas (to translate into a measure of success)**
- Maximise aftermarket service, maintenance and parts sales
- Develop & grow market share and identify new market segments
- Reporting and Administration
- Customer Relationship Management System
- General

**Main Outputs and Responsibilities for this Position**

**AREA/TYPE**

**RESPONSIBILITY**

Maximise aftermarket service, maintenance and parts sales
- Achieve/exceed monthly service, maintenance and part sales targets which will be evaluated monthly
- Call on Customers on sites and perform audits on machines as well as site inspections.
- Build and maintain strong relationships with Customers.
- Do presentations to Customers on our products and services when necessary.
- Ensure a consistent strong sales pipeline.
- Ensure excellent planning of territory management.
- Ensure time planning and management is maximized.
- Weekly, monthly and quarterly forecasting to be done.
- Attend weekly sales meetings.
- Know your sites and customer’s needs.
- Call on Customers that hire from Competitors and feedback information at weekly sales meetings.

Report on lost orders weekly at sales meetings.

Develop & grow market share and identify new market segments
- Target Customers within a market segment we already sell into to ensure we maximize growth in that sector in that area.
- Identify new market segments in the agreed area and sell the products and services to those potential Customers.
- Reporting and Administration- Follow up on all enquiries daily/weekly to ensure no opportunities are lost (Admin to supply daily)
- Complete daily and weekly planners to ensure excellent time and territory management.
- Follow up on Customer queries.
- Ensure any Customer administrative requirements are completed on site as and when necessary.
- Deliver invoices to Customers when necessary.
- Do presentation on PowerPoint for Customers.

Customer Relationship Management System- Keep the management system up to date with accurate information.
- Capture new customers and their detail.

General
- To ensure that a professional image is always projected, i.e. grooming and company vehicle.
- To ensure that the quality of service that Eazi Service & Repair Centre provides and the satisfaction of its customers, are treated with the utmost importance at all times.
- To promote Eazi Service & Repair Centre and do everything possible to enhance its image.
- To ensure that all duties are carried out safely and in accordance with all company and legal requirements.
- To work in harmony with other employees in the Company.
- To ensure that confidentiality in all Eazi Access Rental matter is maintained.
- To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time.
- Compliance to standard operation guidelines of Eazi Access Rental.

**Any other lawful and reasonable outputs and responsibilities that may be required.**

**Qualifications**

Minimum
- Matric

Recommended
- Appropriate Tertiary Qualification

**Experience**
- 3 - 5 Years Experience in after sales support in the material handling industry
- Proven track record of successful after sales support in the material handling industry.

**Knowledge**
- Technical and mechanical
- Commercial and Sales
- The work at height industry and products (advantageous
- Material Handling Products
- Industry (Governance)
- Principles of new business development
- Aftermarket sales
- Product Solutions

**Skills**
- Networking
- Problem Solving
- Solution Finding
- Analytical skills
- Conceptual skills
- Sound judgement and good decision making
- Presentation skills
- Interpersonal skills
- Negotiating and influencing skills

**Behavioural Competencies**
- Integrity
- Creativity
- Logical and Analytical
- Interpersonal Skills
- Resilience
- Persuasiveness
- Energy and Drive
- Quality Orientation
- Planning and Organizing

**Job Types**: Full-time, Permanent

Application Deadline: 2024/11/27