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Installation Technician

2 weeks ago

Goodwood, South Africa Fidelity Services Group Full time

**Installation Technician Job Description**:
**Qualification & experience**:

- Matric or equivalent
- Minimum 5 years’ experience as an alarm technician
- Extensive programming, wiring, installations and fault finding experience

**Job requirements & other attributes**:

- ** Valid driver’s licence essential**:

- **Must be PSIRA registered (Grade E)**:

- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as and when required

**Internal clients**:

- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer

**External clients**:

- ADT customers
- Suppliers

**Duties (Technical)**
- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

**Performance Standards (Technical)**:

- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties

***

**Duties: (General)**
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips

**Performance Standards: (General)**
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly