Digital Coordinator

The Digital Coordinator will play a key support role within Dermalogica South Africa’s Digital Hub, working across ecommerce operations, digital content, customer service, and light development tasks. This junior role will ensure seamless day-to-day execution by handling website updates, retailer content checks, and first-line customer queries, while also assisting with technical troubleshooting, minor front-end updates, and QA testing.

This position is ideal for someone detail-oriented, proactive, and eager to grow into either ecommerce management or front-end development within a fast-paced digital team.

**Key Responsibilities**

**Customer Service**
- Support resolution of order, delivery, and product enquiries in collaboration with logistics and operations teams.
- Monitor customer feedback and escalate recurring issues to the Digital & Ecommerce Manager.

**Website & Ecommerce Support**
- Upload and update product listings, promotional banners, and campaign assets on the Shopify website.
- Assist with merchandising updates, ensuring accuracy of product categorisation, pricing, and promotions.
- Perform QA testing for new site updates, CRO experiments, or campaign launches.
- Support execution of onsite content (landing pages, PDP enhancements, promotional mechanics).

**Retailer & 3PI Support**
- Coordinate digital content (banners, copy, imagery) for retail partners.
- Conduct regular QA checks on retailer websites and 3PI platforms to ensure Dermalogica content is up-to-date, consistent, and brand-compliant.
- Report issues or opportunities for improvement to the Digital & Ecommerce Manager.

**Junior Development Support**
- Assist with light front-end coding tasks (HTML, CSS, JavaScript) under the guidance of the Head of Digital.
- Make small theme adjustments or styling changes within Shopify 2.0.
- Troubleshoot and escalate bugs, layout issues, or app conflicts.
- Support integrations of third-party apps and testing of new features.
- Learn and adopt best practices in responsive design and accessibility.

**Digital Marketing & Content Support**
- Support with compiling digital content libraries for internal and external stakeholders.
- Coordinate and upload assets for CRM flows, working with the Digital Content & CRM Coordinator.

**General Digital Admin**
- Maintain filing systems for digital assets and campaign materials.
- Support reporting by pulling data from Shopify, Klaviyo, and other platforms when required.
- Provide ad-hoc assistance across the digital team during peak periods (launches, promotions, events).

**Qualifications & Experience Requirements**
- Diploma or degree in Marketing, Digital Media, IT, or related field (preferred).
- 1-2 years’ experience in ecommerce, digital marketing, or online customer service.
- Basic front-end development skills (HTML, CSS, JavaScript); familiarity with Shopify or another CMS is a plus.
- Exposure to Shopify theme editing, Liquid, or app integrations advantageous.
- Familiarity with CRM tools (e.g., Klaviyo) and Google Analytics desirable.
- Strong computer literacy (Excel, Word, PowerPoint).

**Competencies & Characteristics Required**
- ** Technical curiosity**: Eager to learn development skills and solve technical problems.
- ** Attention to detail**: Accuracy in content updates, QA testing, and customer communication.
- ** Organisation**: Ability to manage multiple tasks and priorities effectively.
- ** Customer-first mindset**: Strong communication skills with a focus on excellent customer experiences.
- ** Proactivity**: Willingness to take initiative, learn quickly, and suggest improvements.
- ** Collaboration**: Works well as part of a team and cross-functionally with marketing, operations, and sales.