Specialist, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Specialist, Product Management - Cross Border Services

Overview

The Specialist, Product Management, Network Partnerships Cross Border Payments will have direct oversight of the Mastercard Cross Border Services (MA XBS) partner network, comprised of partners such banks and non-bank financial institutions (NBFIs) in multiple countries in Southern Africa. Manages existing direct/indirect connections to clearings and partner relationships, while also expanding the network in line with strategic network and product objectives.

Role
- Assist in managing all MA XBS network partnerships and last mile connectivity into Southern Africa.
- Assist in driving the expansion and improvement of the MA XBS in Southern Africa network in line with the network objectives.
- Assist in identifying for consideration opportunities for direct participation in payment schemes in collaboration with the relevant Mastercard Transaction Services teams and support in the execution of the related projects.
- Assist in ensuring redundancy throughout the network, in all key markets of operation.
- Support the regional stakeholders and the Transfer Solutions commercialization team to ensure with market insight and developments
- Assist in navigating across cultures and geographies and leverage strong relationships with key groups across Mastercard to gain support and buy-in from regional stakeholders
- Assist to drive institutionalized knowledge with consistent documentation (e.g., support documents) across all processes to support knowledge management and ensure consistency and repeatability across projects
- Assist in relationship management with existing partners, follow up financial and operational performance.
- Visiting Partner locations to Assist with Branding Activities for MA XBS.
- Assist in resolving Transaction escalations to MA XBS Customer Service.
- Coordinating calls between Partners and internal MA XBS teams
- Stay up to date with relevant payment (scheme-) evolutions and trends in the covered region.

All About You
- Ability to evolve in a complex matrix environment.
- Ability to operate with complete independence and autonomy.
- Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
- Exposure building organizational relationships, partnering with, and influencing executive leadership while commanding the respect of the individual product practitioners across the organization.
- Exposure in international payments, foreign exchange, cash management, settlement, and reconciliation processes.
- Has 3+ years of work experience in cross-border remittances, banking, fintech or payments industry.
- Knowledge of payment systems, schemes, and structures is desirable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.