Customer Service Specialist

1 week ago

Durban, South Africa CXAI Full time

**CXAi**is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.

**Your Mission**

**Core Responsibilities (**_include, but not limited too_**)**
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.

**Requirements and Skills**

What do you need to bring to the table? Here's what we're looking for:

- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.

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