Internship: Kmc: Client Interaction Strategy Intern

2 days ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Central Services**Function**:Customer Experience**Date**:11 Sep 2024- Discovery - Health|The Service Lab
- **2024 - Client Interaction Strategy Intern**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About the Service Lab**
- The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.**About you & the role**

**Areas of responsibility may include but not limited to**
- Responding to internal queries and inbox management
- Testing & Quality checking of communication
- DISCribe and Forms creation and ongoing maintenance
- Providing support for users of our communication repository tool (Trending)
- Maintaining relationships with key stakeholders
- Creation and pulling of reports on Trending for various stakeholders
- Managing the process for triggered and batched communication templates
- Meeting participation and presentation at various Forums.

**Personal Attributes and Skills**

**Technical skills**:

- Must have excellent written skills.
- High level computer skills; Key MS Office package; Outlook, Excel, Word, PowerPoint.

**Behavioral skills**:

- Self-starter
- Ability to work under pressure and at fast pace
- A restless curiosity towards data and uncovering trends & insights
- Ability to work cohesively in a team environment and balance multiple priorities
- A team player who can work alone when required and without supervision
- High level of attention to detail, resilience, enthusiasm, energy and drive
- Positive, can-do attitude
- Ethical and able to maintain confidentiality and manage boundaries
- Aligned to Discovery values and core purpose

**Qualification Requirement**
- Matric / Grade 12 is essential Completed degree / diploma in Communications or related field (Advantageous)
- **Specific Requirements**
- Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues.
- Strong written and oral communication skills and able to convey complex concepts with clarity.
- Experience working with Microsoft O365 products, including SharePoint.
- Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests.

**Employment Equity**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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