Duty Manager

1 week ago

Pietermaritzburg, South Africa Dream Hotels and Resorts Full time

_A quint safari site, tailored to suit our guests’ unique game preference ; choices range between rustic a-frame, rondavels, or their own private lodge_ to oversee the wellbeing of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort_

**Duties**:

- Oversee Front Desk
- Supervise Front Desk staff
- Assist with scheduling of Front Desk staff
- Guest Check In and Check Out
- Assist in making shuttle bookings
- Ensure high level of customer service is maintained
- Maintain clean and tidy appearance of staff
- Assist with cash, credit card and debit card payments when necessary
- Ensure a strong host presence at all times
- Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
- Assume responsibility for the running of the Lodge in the absence of senior management
- Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

**Advantageous**:
Maintenance exp would count in your favour

Previous exp of walking through the camp to ensure guests ‘safety

**Qualifications**:

- Grade 12
- 3-5 years relevant front of house or related experience
- 3 years solid customer service experience
- I am looking for someone with a sound self-confidence and who is wearing his / her smile with pride_
- What a great position is this Is this you?_

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