Assistant F&b Manager The Silo Hotel
7 days ago
The Silo Hotel’s Assistant F&B Manager is responsible in assisting with the running of The Silo Food & Beverage department. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is _“To give guests a complete experience and a perfect stay”._
**MAIN DUTIES & RESPONSIBILITIES**
- Plan, supervise and control various operations, working closely and supporting the Food & Beverage Manager.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions.
- Prepare reports for Food & Beverage Manager.
- Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Conduct service briefings.
- Ensure all Front of House staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Maintaining O.E, breakages and monthly counts.
- Developing the staff roster
- Ensure that checklists and daily duties are consistently followed
- Follow up with guests’ experiences and manage feedback
- Ongoing menu and beverage training.
- Assist the Food & Beverage Manager with HR related matters.
- Submitt any changes to monthly payroll and record staff absenteeism.
- Screening and interviewing potential team members.
- Monitor and authorize staff clock in and clock out procedures.
**REQUIREMENTS & QUALIFICATIONS & EXPECTATIONS**
- Minimum 2 years’ experience required bartending in an Upmarket Bar or Luxury Hotel
- Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software
- Have excellent English communication skills (written and verbal). Other languages are advantageous
- Top knowledge of The V&A Waterfront, Cape Town and the surrounding areas
- Display positive interpersonal skills
- Have willingness and a passion to serve
- Ability to stay calm under pressure
- Ability to work long hours, day and night, including weekends and holidays
- Proven job reliability, diligence, dedication and attention to detail
- A passion to learn, teach and drive improvement in fellow employees
- International experience in a similar environment and travelling experience will
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.
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